It can be difficult to pick an IT service provider when so many companies are competing for the same contract IT Support. There are 10 IT companies for every penny, and they all offer the exact same service. So it’s hard to pick one. Some tips you may find useful. It is essential to find a locally-based company if regular onsite help is required. This opens the doors to thousands IT support companies, as they will all be able offer complete telephone and remotely supported. It is still best to choose someone local even if you know a lot about IT hardware.
It is possible to get remote support from a company that charges per minute. This service comes at a high price and it’s best avoided. Say you are in London. There is a wide range of companies to choose from. They are literally thousands of companies, which makes it hard to select “a goodun”, as they say. The company must be able offer Unlimited Onsite and Remote Support without any catches. The company must be able solve any issue, including those relating to Microsoft products and hardware. There may be exceptions like third party software, which will have support from the original company. Even they need some help at times with remote accessibility etc.
Determine whether you need ad hoc support, or a contract that is full-time. A full-time agreement is recommended if there are problems with your system or you need to be helped on a regular basis. DO NOT get locked into a commitment that will last for a very long time. You can always leave the contract if it is not working for you. Ad-hoc contract is the best option if you require only occasional support. It will cost you more each time, but it’s more economical if you have minimal needs. Do not let the ticketing system put you off. It is a standard procedure in most companies. Do not forget to check the time allocation. Most companies will deduct 15 minutes from your call just for answering it. What I would like to stress the most is that you should always check any SLA agreements. The wait to hear from an engineer on a work you did 8 hours earlier is the most frustrating thing in the world. SLAs should not exceed 4 hours. no more. Negotiation is next in importance. Paying what’s advertised is a bad idea. The market is so competitive that many businesses don’t want their customers to pay what they are advertising. When they say there’s no room for negotiations, tell them you want to go elsewhere. They will call you back.